AGENT MONITORING LLC

TERMS & CONDITIONS

Effective Date: May 16, 2026

Last Updated: May 16, 2026

IMPORTANT DISCLOSURES

THIS DOCUMENT CONTAINS IMPORTANT INFORMATION REGARDING YOUR RIGHTS, OBLIGATIONS, CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MAY APPLY TO YOUR USE OF AGENT MONITORING LLC SERVICES.

PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR SERVICES, WEBSITE, MOBILE APPLICATIONS, EQUIPMENT, OR COMMUNICATION SYSTEMS.

THESE TERMS REQUIRE BINDING INDIVIDUAL ARBITRATION OF DISPUTES AND WAIVE THE RIGHT TO PARTICIPATE IN CLASS ACTIONS OR JURY TRIALS TO THE EXTENT PERMITTED BY LAW.

BY ENROLLING IN, ACCESSING, OR USING SERVICES PROVIDED BY AGENT MONITORING LLC (“AGENT MONITORING,” “COMPANY,” “WE,” “OUR,” OR “US”), YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THESE TERMS AND CONDITIONS.

IF YOU ARE ENTERING THIS AGREEMENT ON BEHALF OF ANOTHER PERSON OR ENTITY, YOU REPRESENT THAT YOU HAVE AUTHORITY TO BIND THAT PERSON OR ENTITY.

USERS UNDER THE AGE OF 18 MAY NOT USE THE SERVICES WITHOUT PARENTAL, LEGAL, OR AUTHORIZED SUPERVISORY CONSENT.

1. SERVICES PROVIDED

Agent Monitoring LLC provides alcohol monitoring services, portable breath alcohol testing services, compliance monitoring services, facial recognition verification, video verification, mobile application services, location-based monitoring services, ignition interlock support services, reporting services, and related supervision technologies (collectively, the “Services”).

Services may include:

Portable monitoring devices
Mobile applications
Websites
Video and facial recognition systems
Reporting systems
Compliance notifications
Customer support systems
Monitoring dashboards
Device accessories and equipment

Services may be used in connection with:

Court orders
Bond conditions
Probation requirements
Pretrial supervision
Employer monitoring programs
School or organizational compliance programs
Voluntary accountability programs

2. MONITORING AUTHORITY DISCLOSURES

You acknowledge and agree that Agent Monitoring LLC may provide information, reports, photographs, videos, facial recognition data, compliance activity, missed tests, tampering alerts, BAC results, and related monitoring information to:

Courts
Probation departments
Pretrial services
Community supervision agencies
Monitoring officers
Attorneys when authorized
Government entities
Law enforcement agencies
Other authorized monitoring authorities

Agent Monitoring LLC may cooperate with lawful requests, subpoenas, warrants, investigations, or other legal processes.

3. USER RESPONSIBILITIES

You agree to:

Follow all program rules and instructions
Submit all required tests within required testing windows
Maintain accurate contact information
Maintain a compatible and operational mobile device when required
Keep monitoring devices charged and operational
Ensure reliable cellular or internet connectivity
Use equipment only as authorized
Immediately report technical issues
Maintain respectful communication with Company staff
Pay all fees and balances when due
Return all equipment upon request or termination

You understand that missed tests, tampering alerts, device obstruction, failed tests, refusal to test, or non-compliance activity may be reported to monitoring authorities.

4. FACIAL RECOGNITION & VIDEO CONSENT

You acknowledge and consent that:

Breath testing sessions may be photographed and video recorded
Facial recognition technology may be used for identity verification
Anti-tampering technology may monitor testing activity
Monitoring sessions may be reviewed by Company personnel and supervising authorities

Biometric identifiers and facial recognition data are collected solely for identity verification, anti-fraud, security, and compliance monitoring purposes.

Biometric data is not sold, leased, traded, or commercially disclosed.

Users are responsible for informing individuals who may appear incidentally in the background of recordings that such information may be captured.

5. ZERO ALCOHOL TOLERANCE PROGRAM

Many monitoring programs administered by Agent Monitoring LLC operate under zero alcohol tolerance requirements.

You acknowledge that:

Any alcohol consumption may violate program conditions
You are responsible for avoiding alcohol-containing substances when instructed
You are responsible for following retest instructions
Tampering or avoidance attempts may be treated as violations

Agent Monitoring LLC does not determine legal guilt or innocence and only reports monitoring activity and compliance data.

6. MOBILE APPLICATIONS & DEVICE REQUIREMENTS

Users understand that:

Certain Services require use of a compatible mobile device
Application permissions may be required for testing functionality
Denial of permissions may prevent successful testing
Older or unsupported devices may lose compatibility over time
Software updates may be required periodically

Agent Monitoring LLC is not responsible for failures caused by:

Unsupported devices
Jailbroken or rooted devices
Disabled permissions
Cellular outages
Internet failures
User negligence
Operating system incompatibility
Third-party platform outages

Reminder notifications are provided as a convenience feature only.

Users remain responsible for completing all required tests regardless of whether reminder notifications are received.

7. EQUIPMENT OWNERSHIP & DAMAGE

All monitoring equipment, accessories, software, and related technology remain the sole property of Agent Monitoring LLC unless otherwise stated in writing.

Users are responsible for:

Proper care of equipment
Damage caused by misuse or negligence
Lost or stolen equipment
Returning all equipment upon request

Charges may apply for:

Missing equipment
Damaged equipment
Unreturned accessories
Tampering investigations
Replacement costs
Device insurance fees
Administrative recovery costs

Failure to return Company property may result in collections activity and/or law enforcement referral where permitted by law.

8. PAYMENTS, FEES & COLLECTIONS

Payments are generally due in advance unless otherwise agreed in writing.

Accepted payment methods may include:

Credit cards
Debit cards
ACH payments
Approved electronic payment platforms

Users agree to pay:

Enrollment fees
Monitoring fees
Device fees
Calibration fees
Administrative fees
Lockout fees
Collection costs
Taxes where applicable
Replacement or damage fees

Returned payments, chargebacks, declined transactions, or delinquent balances may result in suspension, collections activity, additional fees, or reporting to monitoring authorities.

Unpaid accounts may be referred to collections agencies or attorneys.

Users may also be responsible for reasonable attorney fees and collection costs where permitted by law.

9. TERMINATION OF SERVICES

Agent Monitoring LLC may suspend or terminate Services:

For nonpayment
For violations of program rules
For abusive or threatening behavior
For suspected fraud or tampering
At the direction of a monitoring authority
For safety or operational concerns
For violations of these Terms

Users may request termination when permitted by program requirements.

Termination does not eliminate unpaid balances, equipment return obligations, or reporting obligations.

Unused service periods may not be prorated.

Monitoring authorities may be notified upon termination.

10. DISCLAIMERS & LIMITATION OF LIABILITY

SERVICES, EQUIPMENT, SOFTWARE, APPLICATIONS, AND TECHNOLOGY ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AGENT MONITORING LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED SERVICE.

Agent Monitoring LLC shall not be liable for:

Indirect damages
Consequential damages
Lost wages
Bond revocations
Legal consequences
Missed appointments
Data interruptions
Cellular outages
Government actions
User negligence
Third-party platform failures

Users acknowledge that all monitoring systems and software may occasionally experience interruptions, delays, malfunctions, or outages.

The sole remedy for equipment malfunction shall be repair or replacement where applicable.

11. PRIVACY POLICY

Use of the Services is also governed by the Agent Monitoring LLC Privacy Policy.

By using the Services, you consent to the collection, use, disclosure, and retention of information as described in the Privacy Policy.

12. SMS TERMS OF SERVICE

By opting into SMS communications from Agent Monitoring LLC through a website form, intake form, mobile application, verbal consent, written consent, registration process, or other communication method, you consent to receive SMS text messages regarding your account and Services.

SMS communications may include:

Appointment reminders
Scheduling notifications
Account notifications
Payment reminders
Service alerts
Device-related notifications
Technical support communications
Customer service messages
Monitoring program updates

Sensitive compliance information, including BAC results and detailed monitoring reports, are not transmitted through standard SMS messaging.

Messaging frequency may vary.

Message and data rates may apply.

To opt out at any time, text STOP.

For assistance, text HELP or visit:
https://www.agentmonitoring.com/

Terms & Conditions:
https://www.agentmonitoring.com/terms-and-conditions

SMS consent is not shared with third parties, affiliates, or marketing partners for promotional or marketing purposes.

13. FORCE MAJEURE

Agent Monitoring LLC shall not be responsible for delays, interruptions, or failures caused by events beyond reasonable control, including:

Natural disasters
Cellular outages
Internet failures
Government actions
Cybersecurity incidents
Power outages
Labor disputes
Platform outages
Emergencies
Supply chain interruptions

14. GOVERNING LAW

These Terms & Conditions are governed by the laws of the State of Texas without regard to conflict-of-law principles.

Venue for disputes shall be Harris County, Texas unless otherwise required by applicable law or arbitration procedures.

15. DISPUTE RESOLUTION & BINDING ARBITRATION

YOU AND AGENT MONITORING LLC AGREE TO RESOLVE MOST DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN COURT PROCEEDINGS.

YOU WAIVE THE RIGHT TO:

Jury trials
Class actions
Representative proceedings
Consolidated claims

Arbitration shall be administered by the American Arbitration Association (“AAA”) under applicable AAA Consumer Arbitration Rules.

If any portion of this arbitration provision is found unenforceable, the remaining portions shall remain enforceable to the fullest extent permitted by law.

16. CHANGES TO TERMS

Agent Monitoring LLC reserves the right to modify these Terms & Conditions at any time.

Updated versions become effective upon posting.

Continued use of Services constitutes acceptance of revised Terms.

17. CONTACT INFORMATION

Agent Monitoring LLC

708 Milam Street, 10th Floor
Houston, Texas 77002
Phone: 833-33-AGENT (833-332-4367)
Website: https://www.agentmonitoring.com/

Terms & Conditions:
https://www.agentmonitoring.com/terms-conditions

ACKNOWLEDGMENT

BY USING AGENT MONITORING LLC SERVICES, EQUIPMENT, APPLICATIONS, OR WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THESE TERMS & CONDITIONS.