Privacy Policy | Agent Monitoring

Agent Monitoring LLC

Effective Date: May 16, 2026

Last Updated: May 16, 2026

Agent Monitoring LLC (“Agent Monitoring,” “Company,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of the information entrusted to us.

IMPORTANT NOTE: THIS POLICY APPLIES TO USERS OF OUR SERVICES IN THE UNITED STATES. USERS UNDER THE AGE OF 17 MAY NOT USE OUR SERVICES WITHOUT A PARENT, GUARDIAN, LEGAL COUNSEL, OR AUTHORIZED SUPERVISING PARTY. This Privacy Policy explains how we collect, use, disclose, store, and protect information obtained through our services, applications, monitoring devices, websites, communications, and related programs.

By using our services, applications, devices, websites, or communicating with Agent Monitoring LLC, you acknowledge and agree to the practices described in this Privacy Policy.

INTRODUCTION

Agent Monitoring LLC provides alcohol monitoring services, mobile breath testing services, ignition interlock support services, facial recognition verification, location-based monitoring services, reporting services, and related compliance monitoring programs (collectively, the “Services”).

The Services may include equipment, mobile applications, monitoring technology, websites, call center communications, orientation processes, reporting systems, and related support services.

Information may be collected through:

Our mobile applications
Our website
Monitoring devices
Video and facial recognition technology
Local offices and orientations
Customer service communications
Electronic communications including text messaging and email
Monitoring reports and compliance systems

Certain information may be disclosed to supervising agencies, courts, probation departments, pretrial services, law enforcement agencies, employers, schools, attorneys, or other authorized entities involved in monitoring or supervision (“Monitoring Authorities”).

By using our Services, website, applications, or equipment, you consent to the collection, use, disclosure, and retention of information as outlined in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect the following categories of information:

A. Personal Information

Full name
Social Security numbers and other government-issued identifiers
Date of birth
Address
Phone number
Email address
Driver’s license or government-issued identification
Emergency contact information
Case-related or supervision-related information
Court, probation, parole, pretrial, or officer assignment information

B. Monitoring & Compliance Information

Alcohol test results
BAC% readings
Missed test records
Tamper alerts and device violations
Facial recognition verification and biometric identity verification
Video verification recordings
GPS or location-based compliance information (if applicable)
Device usage logs
Testing schedules and compliance history
Orientation acknowledgments and signed agreements

C. Device & Technical Information

Mobile device information
IP address
Browser type
Operating system
App version
Device identifiers
Crash reports and diagnostics
Internet and connectivity information
Security and authentication logs

D. Payment & Billing Information

Billing address
Payment status
Transaction history
Invoices and account balances

Payment processing may be handled through secure third-party payment processors. Agent Monitoring LLC does not store full payment card information unless specifically required and secured by applicable standards.

2. HOW WE USE INFORMATION

We use collected information for legitimate business, legal, safety, and compliance purposes, including:

Providing monitoring and compliance services
Scheduling and administering tests
Verifying identity through facial recognition and video verification
Detecting tampering, fraud, misuse, or unauthorized activity
Reporting violations, compliance activity, and monitoring results to authorized officers, courts, agencies, attorneys, or supervising entities
Communicating with clients regarding appointments, testing schedules, reminders, billing, and support
Improving our applications, systems, devices, and services
Maintaining records required by law, court order, or agency requirements
Investigating incidents or disputes
Enforcing company policies, program rules, and agreements
Protecting the safety, rights, and integrity of our staff, officers, clients, agencies, and the public

3. FACIAL RECOGNITION & VIDEO MONITORING

Agent Monitoring LLC utilizes facial recognition, video verification, and anti-tampering technologies as part of its compliance monitoring programs.

By participating in the program, users acknowledge and consent to:

Video-recorded testing sessions
Facial recognition verification
Identity validation procedures
Monitoring review by authorized staff and supervising agencies
Storage and review of recordings for compliance, audit, investigative, and reporting purposes

These technologies are used solely for legitimate supervision, compliance, security, fraud-prevention, and identity verification purposes.

Biometric identifiers and facial recognition data are collected solely for identity verification, anti-fraud, and compliance monitoring purposes and are not sold, leased, traded, or otherwise commercially disclosed.

Biometric and facial recognition data will only be retained for as long as reasonably necessary to fulfill compliance, legal, contractual, operational, or regulatory obligations and will thereafter be securely deleted or destroyed in accordance with applicable law and Company retention practices.

4. DISCLOSURE OF INFORMATION

We may disclose information:

A. To Supervising Agencies & Authorized Parties

Including:

Courts
Probation departments
Pretrial services
Community supervision agencies
Attorneys (when authorized)
Law enforcement agencies
Government entities
Assigned officers or supervising personnel

Information disclosed may include:

Compliance reports
Violation reports
BAC results
Missed tests
Device tampering incidents
Video or facial verification records
Case activity records

B. Service Providers & Vendors

We may share limited information with trusted service providers assisting with:

Hosting services
Cloud infrastructure
Technical support
SMS/email communications
Payment processing
Security monitoring
Analytics and diagnostics

These providers are required to maintain appropriate confidentiality and security protections.

C. Legal & Safety Purposes

We may disclose information when reasonably necessary to:

Comply with law, subpoena, warrant, or court order
Protect public safety
Investigate fraud or misconduct
Enforce agreements or company policies
Respond to legal claims
Protect Company rights, systems, employees, or users

5. DATA RETENTION

Agent Monitoring LLC retains information for as long as necessary to:

Fulfill contractual obligations
Comply with legal requirements
Satisfy court or agency retention obligations
Resolve disputes
Conduct investigations
Maintain compliance records

Retention periods may vary depending on agency requirements, legal obligations, and the nature of the records.

Sensitive identifiers such as Social Security numbers are collected only when required for lawful business, contractual, court-ordered, supervisory, or regulatory purposes and are subject to enhanced access restrictions and security safeguards.

6. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, disclosure, or alteration.

Security measures may include:

Encrypted data transmission
Access controls and role-based permissions
Multi-factor authentication where applicable
Secure cloud infrastructure
Audit logging
Monitoring systems
Restricted employee access
Device and application security protections

While we strive to protect information using commercially reasonable safeguards consistent with industry standards, no system can guarantee absolute security.

If Agent Monitoring LLC becomes aware of unauthorized access, disclosure, or compromise of protected information, the Company may provide notifications consistent with applicable law, contractual obligations, and regulatory requirements.

7. MOBILE APPLICATIONS & DEVICE REQUIREMENTS

Users understand that:

The Agent Monitoring application may require specific permissions to operate properly.
Denial of required permissions may prevent successful testing or participation.
Older devices or unsupported operating systems may lose compatibility due to Apple, Google, or manufacturer updates.
Users are responsible for maintaining a compatible and functional device unless otherwise required by contract or agency policy.

Agent Monitoring LLC is not responsible for failures caused by unsupported, damaged, modified, rooted, jailbroken, or outdated devices.

8. SMS, EMAIL & COMMUNICATIONS

By enrolling in our services, users consent to receive:

Calls
Emails
Text messages
Automated reminders
Appointment notifications
Compliance communications
Billing notices
Service updates
Security notifications

Message and data rates may apply depending on the user’s mobile carrier.

Users are responsible for maintaining accurate and updated contact information.

Text messages and standard email communications are primarily used for appointment reminders, scheduling notifications, account notices, service updates, and general customer support communications. Sensitive compliance data, including BAC results and detailed monitoring reports, are not transmitted through standard SMS messaging.

Users acknowledge that standard text messaging and email communications may not always be encrypted.

SMS consent is not shared with third parties, affiliates, or marketing partners for promotional or marketing purposes.

Users may opt out of SMS communications at any time by following applicable unsubscribe instructions or by contacting Agent Monitoring LLC directly.

9. CHILDREN’S PRIVACY

Our services are not directed toward children under the age of 13 unless specifically authorized by a court, agency, guardian, or applicable legal authority.

10. USER RESPONSIBILITIES

Users participating in monitoring programs are responsible for:

Providing accurate information
Following all testing instructions and program rules
Maintaining device access and connectivity
Cooperating with compliance procedures
Keeping login credentials secure
Promptly reporting technical issues

Failure to comply with program requirements may result in violations being reported to supervising agencies.

11. THIRD-PARTY SERVICES

Our website, app, or communications may contain links or integrations with third-party services. Agent Monitoring LLC is not responsible for the privacy practices or content of third-party services not controlled by us.

12. TEXAS PRIVACY RIGHTS

If applicable under Texas law or other applicable regulations, users may have rights regarding access to certain personal information maintained by the Company, subject to legal, contractual, court-ordered, or supervisory limitations.

Certain information related to supervision, investigations, court matters, compliance monitoring, or law enforcement activity may be exempt from deletion, modification, or access requests.

13. HIPAA, CJIS & COMPLIANCE

Where applicable, Agent Monitoring LLC implements commercially reasonable administrative, technical, and physical safeguards designed to protect sensitive information in accordance with applicable legal, contractual, and regulatory requirements.

Security and privacy practices may be designed to support:

Criminal justice information security expectations
Government contracting requirements
Data confidentiality obligations
Applicable state and federal regulations
Industry-standard security practices

Nothing in this policy shall be interpreted as creating rights, guarantees, certifications, or obligations beyond those required by applicable law, contract, or regulation.

14. CHANGES TO THIS POLICY

Agent Monitoring LLC may update this Privacy Policy periodically. Updated versions will become effective upon posting unless otherwise stated.

Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.

WEBSITE PRIVACY NOTICE

Agent Monitoring LLC recommends that this Privacy Policy be prominently accessible throughout all websites, mobile applications, intake forms, registration pages, and consent forms.

As a best practice:

A visible Privacy Policy link should appear near all consent and communication authorization language.
A Privacy Policy link should appear in the footer of every website page.
Users should have access to this Privacy Policy before submitting personal information or consenting to communications.

15. CONTACT INFORMATION

Agent Monitoring LLC

708 Milam Street, 10th Floor
Houston, Texas 77002
Phone: 833-33-AGENT (833-332-4367)
Website: https://agentmonitoring.com

For privacy-related questions, concerns, or requests, please contact us using the information above.

ACKNOWLEDGMENT

By using Agent Monitoring LLC services, applications, devices, websites, or monitoring programs, users acknowledge they have read, understood, and accepted this Privacy Policy.

Continued use of the Services after any policy updates constitutes acceptance of the revised terms.